A well-functioning ticketing system forms the strong backbone of any HR department. This is the only way to process the many and varied requests from employees quickly, reliably and transparently for all sides.
ESCRIBA is one of the pioneers in the implementation of HR ticketing systems in Germany. Thanks to our flexible no- and low-code platform ESCRIBA ECAP , we are able to implement tailor-made solutions for the individual requirements of our customers in the shortest possible time. This also includes an HR ticketing system with business process management with a comprehensive HR service catalog. This means your HR department is ready to go straight away.
As part of the transition to cloud-based systems, the previous shared service framework under SAP CRM will be replaced. Support for SAP customers will expire at the end of 2027 at the latest. This will create a functional gap in many companies that can be easily closed with the help of an integrated HR ticketing system. In this way, you can easily expand the scope of your SAP/SAP SuccessFactors® applications with relevant, efficient solutions and set up your HR department for the future.
Feel free to contact us to find out how we can master your challenges together.
Overall, ESCRIBA is an important addition for us to be able to optimally adapt our HR processes to our needs and to look after our approximately 9,900 employees.
Viviane Lachmann
including business process management
with (partially) automated workflows
in SAP HCM, SuccessFactors, Workday, among others
within a few weeks
SSO connection and
with appendices and comments
ensures shorter processing times and reduces license costs by approx. 25 percent
thanks to no- and low-coding technology
A well-functioning ticketing system forms the strong backbone of any HR department.
This is the only way to process the many and varied requests from employees quickly, reliably and transparently for all sides.
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As a multi-system solution, the ECAP HR ticketing system can be easily implemented in your existing system landscape.
This is made possible by our ESCRIBA Integration Server 2.0, or EIS for short. As a data hub, the EIS accesses existing data from all relevant sources and thus creates a multidirectional data exchange. It doesn’t matter whether you work with on-premises software such as SAP HCM or cloud-based solutions such as SAP SAP SuccessFactors® or Workday. The ECAP HR ticketing system fits seamlessly into any scenario.
If required, the ECAP HR ticketing system can be expanded with additional modules to become a fully-fledged HR Service Manager.
You can access leading ESCRIBA solutions such as the ESCRIBA EDS document management software and the ESCRIBA ECAP NLC eFile document repository. In addition, the ticketing system can be expanded to include HR processes from our extensive HR service catalog.
The basis for this is our flexible ESCRIBA ECAP No- and Low-Code|AI platform, on which our solutions are built. This means that the HR ticketing system can be quickly and easily adapted to your individual requirements with additional applications.
Find out more about our HR Service Manager.
Christian Keller
Business Development
Then please feel free to make an appointment with me directly. We will discuss your requirements and possible solutions based on the ESCRIBA ECAP NLC platform in a personal meeting. I look forward to your enquiry.
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